Frequently Asked Questions
Everything you need to know about our resources and services.
We answer the most common questions from our clients and community.
Whether ordering from our extensive range of learning and assessment kits and educational products, or contracting Eduworks Resources to design custom training and learning materials for a specific need, you’ll find that our first priority is the effectiveness of materials we supply. If you have more questions, please have a read through the FAQs below. We’ve helped so many clients with their resources and have collected their most common questions that you may also want answered.
Why should I choose Eduworks Resources?
What is included in our kits?
Each of our kits have varying inclusions depending on the qualification. For details about inclusions in any of our products, please review each product’s description and also the following resource information:
Can I customise the files?
Yes! We recommend customising the resources to suit your RTO and delivery methods. Files for most products are unlocked and are provided in Microsoft Word or PowerPoint according to the type of product. Leaner Guides are locked and provided in PDF format.
You can change up to 10% of our materials as long as you retain our copyright information and adhere to our terms as per the Licence Agreement.
We do advise that you keep track of the changes you have made and the reasons for your changes, so we can assist you if required at audit time as per Our Quality Commitment.
What are the restrictions of the licence agreement?
Please read the clauses outlined in our Licence Agreement.
A few key points:
- Copyright notice must be retained.
- Editable files must not be shared with any other entity and must only be circulated within your organisation on a needs basis.
- Files must only be used within the Licencee’s (purchaser’s) RTO business (any other use of our files is prohibited).
- You can change the files but only by 10%.
- If you want to use the materials for any other business or RTO, you must buy another licence. Contact us for a multi-licence discounted price.
What if updates are made to the product after I purchase it (for example, Training Package updates)?
Our licence agreement grants you up to three months of free updates if we made modifications to our products. However, you should also be aware that this does not cover training package updates. If training package updates occur, contact us to find out about your options.
What happens if I have feedback on a product I have purchased?
Your feedback is important to us and, where relevant, will inform the development of current and future products. If you have found an error with the products please contact us detailing the issues. This will be passed onto our quality assurance team and we will advise you of the outcome. Please note, we do not promise to update your products in light of your feedback, however.
What format are the files in?
Files are provided in Microsoft Word format (assessment kits, RPL kits, LLN kits and session plans), PDF format (learner guides) and PowerPoint format (presentations/slides).
How quickly can I receive my files?
A lot of our products are now available on the website as an ‘instant download’ once payment has been received. Look out for this symbol to let you know it can be downloaded instantly.
If the instant download symbol does not appear on the product, once payment has been cleared we can supply your files within 1-2 business days.
Please note that while credit card payments are cleared immediately, EFT payments may take up to three business days to clear.
Please note – development on demand/customisation requests will take longer to be dispatched and timeframes for payment and supply of files will be provided with your quote or proposal.
Can I make a custom order?
Can I have my branding added?
Yes, we are happy to add branding for a fee. Please contact us to discuss your needs. Otherwise you can also do this on your own once you receive your files.
Can I use the content for online delivery?
Yes! All our assessment kits are now available for purchase as an online product ready to be uploaded into your LMS. Additional fees and longer wait times apply. Please contact us to find out more.
If, however, you decide you want to do this yourself you will need to take the material and put into your online format, and adapt instructions where needed to suit your delivery method. Delivery contexts will vary depending on course/qualification and industry requirements. Please contact us if you need more information.
How can I pay for my order?
You can order and pay online using your Mastercard or Visa card, PayPal or EFT. Please note if you choose to pay by EFT on checkout you will not get access to instant download files until payment has cleared.
- Please allow additional processing time if you are paying by invoice/EFT.
- We do not accept American Express or Diners Club.
- Files will not be supplied until full payment has been received.
How can I make an order?
Will you give me a discount on a large order?
Yes, we offer a VIP status. This grants you 10% off future purchases once you have spent $10,000 or more with us within 12 months (offer is for one year only).
What is your returns and refunds policy?
WE'RE HERE TO HELP
Need some assistance finding what you need or for resources to be developed for you?